RE: Is Cox throttling Youtube?
I don't think its a FCC issue. I'm not a lawyer or anything but it doesn't "feel" like Cox is doing anything shadey, more like its something that would be expensive to fix, so they are laying low. I...
View ArticleRE: premier speeds
As far as I can tell my upload is fine with everything but streaming services. I'm using OBS to stream and I have my max bitrate set to 1800kb/s and my buffer size set to 1800 kbit and I'm trying to...
View ArticleRE: Is Cox throttling Youtube?
well, it can't be that complicated to fix...I'm practically an Internet idiot, and before I started looking here or elsewhere for solutions, trying either a different provider or VPN was instantly...
View ArticleVideo billing
I am again a customer of Cox. What troubles me today is that I was not able to access the video billing recording as indicated by the email sent. Is this feature new or has there being updates to the...
View ArticleRE: Premier Speeds
Hi TiffanyR,I tried a couple of times, both wified and wired, but the speed was still stuck around 32MBPS, uploading speed was fine. This is really annoying.
View ArticleRE: premier speeds
Heres the traceroute for hitbox.tvMicrosoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Users\Kyle>tracert live.hitbox.tvTracing route to...
View ArticleRE: slow premier speed with correct service code and upgraded firmware.
By the way, I had been using this modem since Jan, 2010. Not sure if it still meet the standard but I think it's a D3 MODEM.
View ArticleRE: premier speeds
Hi Gsdly, I see that you also posted at http://forums.cox.com/forum_home/internet_forum/f/5/p/1864/13235.aspx#13235 I will continue to help you there.
View ArticleRE: Premier Speeds
Hello Gsdly, As stated in your forum post, your account has the correct service code but there was a newer version of firmware available. I have updated the firmware for you. I recommend doing the...
View ArticleRE: slow premier speed with correct service code and upgraded firmware.
Hello Gsdly, As stated in your forum post, your account has the correct service code but there was a newer version of firmware available. I have updated the firmware for you. I recommend doing the...
View ArticleRE: Premier Speeds
Hi Brentgolden, We do want to make sure that you are getting the correct speeds. Please send us an email to cox.help@cox.com so that we can get to the bottom of this for you.
View ArticlePremier Speeds
I have been a premier customer for some time now. I have consistently only had 15-25 Mbps up and down. This weekend I upgraded from an old DOCSIS 1 to the Netgear CG3000D from Cox. I had to pay for...
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RE: slow premier speed with correct service code and upgraded firmware.
Hi, tiffanyRThanks for your help, I did a wired test as you instruted.result:Can's say it's a real improvement.
View ArticleRE: slow premier speed with correct service code and upgraded firmware.
Hi Gsdly, I am showing great signal to the modem, no packet loss, and good ping time. I do notice some uncorrected errors on the modem. It is possible that the problem is on the modems end. You may...
View ArticleRE: premier speeds
Hi BKSG, I do show possible noise issues. There are several T3s and your TX levels are a little out of spec. I recommend checking your connections for cuts, frays, bends and tight connections. If you...
View ArticleRE: slow premier speed with correct service code and upgraded firmware.
Thanks for your suggestion, I thought is was a modem issue as well.Maybe I should replace the modem, but can you schedule an appointment and send a tech to check first?
View ArticleRE: slow premier speed with correct service code and upgraded firmware.
Also if I change the modem, do you have to update the service code and firmware again?
View ArticleRE: slow premier speed with correct service code and upgraded firmware.
Hi Gsdly, I can assist you with scheduling a service call. Please email us at cox.help@cox.com with your availability. Thanks,
View ArticleRE: slow premier speed with correct service code and upgraded firmware.
Hi Gsdly, Sorry, sometimes you post faster then I can reply. ;) As long as you stay with a Docsis 3 modem, then you should be fine. Our system should push out the latest Cox approved firmware to your...
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