I think as far as our end is concerned we need to find out if you're experiencing any service level issues. I would start by asking what tier of service you're subscribed to. Also, can you sign into your cox.net account and run the speed test under Internet Tools a few times and see what speeds you're getting? It would also be helpful if you could go to http://192.168.100.1 in your browser and post the signal stats and modem logs if they're available on your particular modem. Have you done any testing without your router to see if that makes a difference?
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