RE: Why are Prices going up again ?
Sorry to say your 24/7 technical support only knows two things. (1) reboot your modem (2) replace your splitter. I have done those things so many times the connectors are wearing out. I have given up...
View ArticleWhy are Prices going up again ?
Prices are going up again on both Cox Internet and TV. Why? When I am getting the same Internet starter pack and using the same DVR box. Gee Whiz give us a break. How many times a year do we have...
View ArticleClik here to view.
RE: Why are Prices going up again ?
Don318Sorry to say your 24/7 technical support only knows two things. (1) reboot your modem (2) replace your splitter. I have done those things so many times the connectors are wearing out. I have...
View ArticleRE: Intermittent cable modem reboots for periods of 30 min. to 2 hrs.
Looking at the data you provided a few things stand out to which I feel you would benefit from having a technician come out. The downstream power level at -9 is within specifications for 2.0 modem on...
View ArticleIntermittent cable modem reboots for periods of 30 min. to 2 hrs.
During these periods service is unusable. I have managed to get to Motorola site between reboots to get readings during these periods. Copy of readings is attached and is consistent even when no...
View ArticleRE: Intermittent cable modem reboots for periods of 30 min. to 2 hrs.
I was having similar problems. Do you have a DOCSIS 2.0 modem? If so, upgrade to a 3.0 modem or gateway. 2.0 is not supported by Cox in New Orleans. I just got the Cisco DPC3825 gateway (the only one...
View ArticleRE: Cable modem reboots every 5 minutes
I was having similar problems. Do you have a DOCSIS 2.0 modem? If so, upgrade to a 3.0 modem or gateway. 2.0 is not supported by Cox in New Orleans. I just got the Cisco DPC3825 gateway (the only one...
View ArticleRE: Online Backup for Android
At this time this the Google Play store is the only supported distribution method for this application. I'll definitely pass along your request for Kindle Fire HD support.
View ArticleRE: can't login and access mail
I will try that, however, that is not a solution to the problem. I am not disabling my virus and intrusion protection software. Do you know what I would set, or reset in McAfee to allow the cookies?
View ArticleRE: can't login and access mail
We have a support line for McAfee that would be better able to assist with those questions at 888-556-0959. I was hoping to first find out if it was a McAfee issue to begin with by trying to disable...
View ArticleOnline Backup for Android
I want the install the Cox Secure Online Backup app on my Kindle Fire HD. Unfortunately the Fire does not have access to the Google Play store. I can however install it if I someone can send me the...
View ArticleRE: Online Backup for Android
Thank you. It should work if I slide the APK file from my computer on it the Kindle. I have installed other apps this way.
View ArticleRE: Intermittent cable modem reboots for periods of 30 min. to 2 hrs.
ChrisL, Thanks for response but please understand that my background is more about understanding logical troubleshooting than a parts changer with hope (expensive process). I understand SB5120 supplied...
View ArticleRE: COX Throttles Amazon Video ?
I think as far as our end is concerned we need to find out if you're experiencing any service level issues. I would start by asking what tier of service you're subscribed to. Also, can you sign into...
View ArticleRE: Intermittent cable modem reboots for periods of 30 min. to 2 hrs.
Signal levels are always chaning, that's the nature of radio frequency. Usually these changes are relatively even however they can become irratic and thus you'll experience issues. The Motorola spec...
View ArticleRE: Intermittent cable modem reboots for periods of 30 min. to 2 hrs.
66GTO, thanks for your response. Yes I assume it is DOCSIS 2.0 modem because of age, nothing is noted on box or paper work with modem. If I become comfortable that I am not wasting money upgrading and...
View ArticleRE: Intermittent cable modem reboots for periods of 30 min. to 2 hrs.
The model you choose should you upgrade will depend on whether or not you want an integrated router. Having the modem and router integrated is convenient however should you be dissatisfied with either...
View ArticleCOX Throttles Amazon Video ?
Last week (and the last 12 months) I was streaming Amazon Video in HD with 5.1 Dolby Audio... This week the same video is now less than SD and 2.0 Stereo.Of course, there aren't any good tools I've...
View ArticleRE: COX Throttles Amazon Video ?
From me to many US based servers I routinely see 60Mbps... and generally service appears robust (reasonable DOCSIS3 error rates).The issue appears service between COX servers and Amazon is being...
View ArticleRE: Problem with Motorola SB6141 Upgrade
The SB6141 is not really supported by cox, they put generic firmware on it from another motorola and cross their fingers that you don't call and complain about the half speeds, pings that time out,...
View Article