January 16th, 2014, 5pm
Super thanks for response "ChrsL."
Your operators did not inform me about "self-activation" and "denied" that "firmware updates/configs" were available. Not an issue, I am sure they are doing their "best"-- I am not a computer expert but I enjoy a hands on approach.
OK, I will exchange my new Motorola SB6141 modem just to play it safe and attempt a "self-activation." Here are a couple of "dumb" questions:
1. How can I "self-activate" a new modem when I am using my old modem to stay online?
2. Does the "self-activation" required that I first input the information (SN, MAC, etc) online and then disconnect my old modem and then connect the new one? Or should I have access to the internet via another network?
3. Are there step-by-step instructions in "self-activation" the shows the whole process. Your website won't allow me to review/study the full steps before I begin.
4. Finally, if all fails (or speeds are too slow) can I "self-re-activate" my old modem?
...I look forward to your post! Super thanks!
Vic