Seems like this is a common problem - Preferred Speed
Paying for Premier Internet Service and getting Preferred service. Is there something that can be done on the user end to correct this problem? Or are you guys having to rely on Cox?
View ArticleRE: Seems like this is a common problem - Preferred Speed
I'd suggest for starters trying to test your speed using the in-network tool located on http://www.cox.com. Please post back with your results and we can troubleshoot from there.
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RE: Missing Downstream and Upstream channels -- performance hit and temporary...
Chris --Thanks for checking ... It does look like things are good as of about 1:42am CST this morning after a reset due to T4 timeout and another due to MDD timeout. Here's what it looks like now...
View ArticleWhy are Cox subscribers unable to access Showtime Anytime?
HBO GO is a great service. Cox seems to be one of the few providers without access to Showtime's version
View ArticleRE: Why are Cox subscribers unable to access Showtime Anytime?
There comes a cost to add additional programming channels such as Showtimes's anytime app. I'll put in a channel request for you.
View ArticleRE: Missing Downstream and Upstream channels -- performance hit and temporary...
Still not seeing any change in the upstream error rates I saw on a couple of the channels. I think it may be time for a service visit.
View ArticleRE: Missing Downstream and Upstream channels -- performance hit and temporary...
A service visit is still scheduled for Monday. In any case, are you able to see timing on those errors ? And when you say "upstream" I gather you mean from CM --> CMTS (my perspective) or is that...
View ArticleMissing Downstream and Upstream channels -- performance hit and temporary...
After months of very reliable Internet service, we again are struggling with outages that started yesterday while I was out of town. I returned today to see that no matter what I do with the cable...
View ArticleRE: Missing Downstream and Upstream channels -- performance hit and temporary...
Yes, I'm referring to upstream as in the modem's transmit channels. Being that they operate in the lower frequencies and are powered by the modem which has less power available compared to our...
View ArticleRE: Continued Issues with Premiere Speeds
Hello Nicole G., I have ran several test on the connection to the modem on this end and cannot identify an issue. Your signal levels are great, there is not packet loss or noise, and the response time...
View ArticleContinued Issues with Premiere Speeds
Morning!A while back I upgraded from Preferred to Premiere service, had issues with only maxing out at 20-ish mbps download/upload speeds, posted to this forum and had it fixed.I've started having the...
View Articlespeed
hi;who do i get faster internet service? do i need to call tech solutions? how do i get all the tv channels i am paying for? do i need a new converter box? how much does that cost?
View ArticleRE: speed
The signals being reported back by the modem are extremely poor and I suspect that is also the case for your TVs if you're having trouble with picture or tuning channels. If there are any splitters on...
View ArticleRE: charges ?
Please note this is primarily a technical support forum for discussing issues with your peers. Issues related to your account or billing tend to be more personal and therefore aren't best addressed in...
View Articlecharges ?
hello ive been on this company for more than a year i started paying 30 $ for internet like 5 months ago i've been paying 80$ i think its too expensive it practically doubled the price and i don't even...
View ArticleInternet Price List gets redirected
Please do not redirect the Internet Pricing List to a Specials & Promotion page.The following link should take the user to the Full Pricing List for all Cox HSI Tiers. But it is getting redirected...
View ArticleRE: Internet Price List gets redirected
bryaninphx, Thanks for sharing your feedback regarding our website! I appreciate you taking the time to bring this to our attention.
View ArticleRE: Would my Data Limit increase if I upgrade my Internet package?
Hello ToastLoaf, The Data packages do increase when you increase your service plan. To find out what the plans offer, check out http://ww2.cox.com/aboutus/policies/speedsusage.cox . The purpose of...
View ArticleWould my Data Limit increase if I upgrade my Internet package?
I was curious on whether or not my data limit would increase when I upgrade packages; currently I am only using preferred but was thinking of going to ultimate. I find myself often going over the...
View ArticleEmail syncing
How do I get the emails to sync between devices, computer, IPhone, etc?Right now each device acts separately.
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