RE: Data Usage Meter
TiffanyR, what you suggest would be an exercise in futility and a waste of my time. The problem is not related to my specific account. two other people have commented on this tread with the same...
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RE: phone support is a JOKE
Broken ethernet garbage?Man,,why are people so rude on these forums? I have better things to do then help people who spit at my help. I don't see how you can judge my advice when you don't know how to...
View ArticleRE: ALERT: COX E-MAIL HACKING ATTEMPTS
Do you happen to have a yahoo account? And was the password the same for both your yahoo account and Cox account?If so, that may explain the sudden influx. Seems Yahoo got hacked and alot of security...
View ArticleRE: losing internet service at night
Thank you, I assumed that was the issue. However, no one declared to me there were going to be outages, just saying. I have to say Im very pleased with cox's service.
View Articleinternet speed
I am having issues with my internet, I have the premier package and a SB6121 and my speeds are topping out at 21 Mbps down 9 mbps up. Any help would be appreciated
View Articleinternet sites being redirected
just today i started certain sites being redirected to ads, such as direct tv, etc. for example, i click on aljazeera.net and i am redirected to various ads, such as directtv...can you please help me...
View ArticleRE: Cisco DPQ3212 - Downstream Levels
Upstream levels have not changed noticeably. There have been no external issues that I can think of, but the levels have also degraded on my 3 cable boxes in addition to the modem. It certainly seems...
View ArticleRE: Upgraded to Premier, but speed unchanged
Thank you! We did receive the email and will research this and get back to you soon.
View ArticleUpgraded to Premier, but speed unchanged
Hello, we upgraded to the Premier plan yesterday, but haven't seen an increase in download speeds (seeing 25-30Mb/s) yet. The modem was provisioned (I'm told), and rebooted several times (Motorola...
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Cisco DPQ3212 - Downstream Levels
Have seen a significant drop in the downstream power levels over the past 60 days. Previously, the levels were consistently in the range of -1 to -8 across the eight channels. There have been no...
View ArticleRE: Cisco DPQ3212 - Downstream Levels
Hello Mels, If you would like our assistance with scheduling a service call, please email us at cox.help@cox.com with your service address, times when you would be available, and a link to this...
View ArticleRE: Another multiple disconnect issue
The signal levels to the modem do not show issues but I am seeing the power related resets on its logs which seem to match there. When the connection drops are you seeing the lights change with the...
View ArticleRE: Another multiple disconnect issue
Hey Edward,The lights don't always change when the issues happen, Most of the time the modem seems to remain connected at least via the lights.As to the power strip question, yes the power supply was...
View ArticleRE: Dropping of Internet Signal
Hello Schexie, Looking at the modem status and signal on this side, I am not seeing any packet loss, signal issues, signs of resets, or T3's. There are no signs indicative of the issue. Would you be...
View ArticleRE: Recent Disconnects
Hello Ykori, I want to assist you with your internet service. Please email us your service address and a link to this thread to cox.help@cox.com. This will allow us to run a few tests to determine the...
View ArticleVery slow loading, frequent time outs over the last week
I have high speed internet and it has been terribly slow and timing out constantly over the last week. I have a Cox modem, have tried service from my phone, my friend's phone, my lap top, her laptop,...
View ArticleRE: Very slow loading, frequent time outs over the last week
First thing I notice is you said you tried from two phones. This tells me your testing over a wireless connection for atleast some of the tests, but was it all of the tests? I would suggest connecting...
View ArticleRE: Dropping of Internet Signal
Looking at the previous post we found that the signal going into the modem may have been too high. You unplugged the amp and it got better around 6/21/14 then there was no further response. When did it...
View ArticleRE: Cox forum still having issues.
Also, I have tested this on Chrome 32.0.1700.107 and MSIE 11.0.9600.16476. Running on Windows 7 64bit with AV disabled. The only difference is the page won't load at all on MSIE, so the Esc/Stop work...
View ArticleRE: Cox forum still having issues.
Hi Health Edge, Thank you for providing this information! We have escalated this over to see what we can do.
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