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RE: phone support is a JOKE
Lots of data. Thanks! DJGemI noticed that my PC's ping time to my modem was high so I reseated my ethernet cable and it went back down again. This raises a red flag with me. If your seeing latency...
View Articlelosing internet service at night
For the last few nights at midnight I lose I internet service for several hours. The DS light blinks and that US light and Online lights are off. Windows will give me an error that gateway is not...
View ArticleRE: phone support is a JOKE
"DJGem I noticed that my PC's ping time to my modem was high so I reseated my ethernet cable and it went back down again. This raises a red flag with me. If your seeing latency issues and reseating...
View Articlephone support is a JOKE
My neighbor came to me tonight (7PM Arizona time) because she was having some problems with her Cox internet connection. Before I get to far in to this I want to say that I have worked for two...
View ArticleRE: phone support is a JOKE
So I just want to make sure I am getting this right Chris. What I am seeing in a tracert isn't my MODEMS connection; it's my PC's connection? I think not. When I ran a ping from inside my modems GUI I...
View ArticleRE: Upgraded from cox hsi preferred to hsi premier but still getting same speeds
If that was actually the case you wouldn't have any Internet service at all so I would say that's a cosmetic bug at most.
View ArticleRE: phone support is a JOKE
Ok, the technician just left. He replaced a worn connector outside but he stated he did not believe that was entirely the issue, if you could imagine that right? He gave me a new ethernet cable as well...
View ArticleRE: Data Usage Meter
Hello all, I recommend clearing cache, cookies, and browsing history, trying different browsers, and enabling and updating JAVA. If you still are unable to access your Data Usage information, please...
View ArticleRE: Upgraded from cox hsi preferred to hsi premier but still getting same speeds
Alright called in and got it setup. Thanks for your help ChrisL.
View ArticleRE: phone support is a JOKE
Hello DJGem, I am glad to hear you had a great experience with our technician. Please let us know if you have any additional issues or concerns. Thanks,
View ArticleRE: Upgraded from cox hsi preferred to hsi premier but still getting same speeds
You are very welcome, Du22ty!
View ArticleUpgraded from cox hsi preferred to hsi premier but still getting same speeds
I recently tried to take advantage of the 5$ to increase my internet tier but after a few days I noticed I was getting the same exact speeds. I called in to tech support and their solution is to send...
View ArticleRecent Disconnects
For the past month or two I have been randomly been disconnected from the internet. Before a month or two ago this has never happened and I was never disconnected from my internet. For example, lately...
View ArticleRE: losing internet service at night
Hello Camerontulsa, There have been declared outages during this time frame. We usually try to perform maintenance between the hours of midnight to 6am, to limit the amount of customers being affected...
View ArticleRE: ALERT: COX E-MAIL HACKING ATTEMPTS
Hi Jaz, Looks like a Verizon wireless device (likely a cell phone or tablet) is trying to access your email using a mail client (mail tool on phone). There are many bad login errors coming from that...
View ArticleRE: Data Usage Meter
Well, TiffanyR, I would email you if I could figure out how, but I can't figure out how. I guess I'll just have to hope that you stumble across this tread again to see this update. In any event, there...
View ArticleRE: Data Usage Meter
Hello CBacker, You can email it to us at cox.help@cox.com. I am unable to duplicate the issue on my end with my login information. It is possible that this issue may be linked to your account, since...
View ArticleRE: email/zip code
Hello Alec, What browser are you using? It sounds like you may have your browser settings set to delete cookies when you exit the browser. I recommend checking your browser settings. If this setting...
View Articleemail/zip code
Every time I check my email, I need to sign in and include my zip code...WHY?? I used to be able to just sign in - now I need my zip code too???
View ArticleData Usage Meter
For the last several days, there have been issues with the Data Usage meter. Yesterday, it did not update at all (but there was at least a notice when you first connected telling us that maintenance...
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