External IP address
I would like to have an external IP address for certain devices. Can I get them from Cox? If so, how many? What cost?
View ArticleRE: External IP address
You can activate Multiple Computer Access or MCA on your account by signing into Internet Tools with your cox account information. Additional IP addresses are $6.99/mo. and you can have upto a total...
View ArticleRE: Internet connection issues
ChrisLWhen looking at your modem I see the upstream power levels are being reported out of specification on the high end suggesting there is some kind of issue with the return signal back to us. Do...
View ArticleRE: Speed Issues with Motorola Surfboard 6141
It appear your firmware updated overnigh which should address some of the technical issues you were seeing. The new modem won't get you faster speeds unless you weren't reaching your advertised speeds...
View ArticleRE: Internet connection issues
poundsDon't know if we are in the same problem but I continually get the message "Internet Explorer is not functioning".PoundsI am not seeing that error message when accessing the internet. I get the...
View ArticleRE: Internet connection issues
If the modem is trying to communicate back to us and our system can't hear it the modem will increase the transmit power level and try again. Any source of signal interference is a possible cause...
View ArticleRE: Internet connection issues
ChrisLIf the modem is trying to communicate back to us and our system can't hear it the modem will increase the transmit power level and try again. Any source of signal interference is a possible...
View ArticleRE: Internet connection issues
I wouldn't expect elevated transmit power to be electrical in and of itself however transmit levels have since appeared to return to normal numbers but the modem is reporting lots of power adjustments...
View ArticleRE: Internet connection issues
Isn't there a place on the Cox website to see where current outages are and updates?
View ArticleClik here to view.
RE: Speed Issues with Motorola Surfboard 6141
Thank you ChrisL for your prompt response back. I'm very appreciative that you were able to fix and solve the issue without me having to call in Just ran a Speedtest and I'm back to where I was before....
View ArticleClik here to view.
Speed Issues with Motorola Surfboard 6141
I just purchased the Motorola SB6141 from Amazon to replace my previous Motorola SB6120. After activating it online, I've noticed the SB6141 has speeds significantly slower than the SB6120. Looking at...
View ArticleInternet connection issues
So I've been having what seems to be the same problem as most people's posts. My Internet is constantly going in and out... Has been for about a month now. I've made numerous calls to Cox and spoken...
View ArticleRE: Internet connection issues
At this time no, if I can help with anything in particular you may email me at coxhelp@cox.com.
View ArticleRE: Premier Speeds
RobVCan you check my service code?ChrisLYou'll need to email me with your account details at coxhelp@cox.com. I wasn't able to find you account with any of the registration info you provided.Got the...
View ArticlePremier Speeds
I have been a premier customer for some time now. I have consistently only had 15-25 Mbps up and down. This weekend I upgraded from an old DOCSIS 1 to the Netgear CG3000D from Cox. I had to pay for...
View ArticleLoss of internet when watching Netflix and other online video services
Although I just upgraded to a DOCSIS 3 modem and wireless N router, I still get interruptions on my video service claiming that my network is down. My android tablet frequently shows a connection to my...
View ArticleConstant speed issues and connection interruptions\disconnects
The last month or so I have constantly been experiencing slowness issues and random disconnects. My speeds will drop to as low as 800kbps at times when it should be approx 18mbps. It will randomly...
View ArticleRE: Constant speed issues and connection interruptions\disconnects
If you can copy and paste the traceroutes into the post with the latency, we can take a closer look there on what is going on with the speeds and interment connectivity.
View ArticleRE: Another Problem with Frequent Disconnects
The DCC-ACK errors on the 2nd posting of logs are errors on the modem not completing its verification for a Ip address, which is likely where the resets or continued loss of sync are happening. The...
View ArticleAnother Problem with Frequent Disconnects
Over the past several years I have endured random modem disconnects with my Cox Preferred Internet service. Twice I have had a service tech come out and check the connection only to declare that he...
View Article