RE: Premier Speed
HepPlease go ahead and schedule another techAt this point can you email us at coxhelp@cox.com so we can set that up? We need to confirm timeframe, contact info, etc, which we can't really do here. Thanks!
View ArticleRE: Premier Speed
calbritWhen I moved here 5 years ago they gave me an Arris 502G modem. Looking at the list it doesn't show and when I look online it says it is a docsis 2.0 modem. They didn't say I needed a new...
View ArticlePremier Speed
I am paying for premier service, which in my area is quoted as 50 down and 10 up. The best i am seeing is 22 down, 8.5 up. I have a docsis modem - how can I get what I am paying for?Thank you
View ArticleIntermittent packet loss in Hampton Roads
Kind of at my wits end. I live in an apartment and work, so getting a tech out to my place is kinda tough. Also I don't think it's going to help if they come in. Here's the problemFor a couple weeks...
View ArticleRE: Intermittent packet loss in Hampton Roads
All the levels you can see are fine. The one you can't see, upstream SNR, is not. At least, not always. It dips down into the red zone every once in a while, which is tough to catch on diagnostics. It...
View ArticleRE: Need to reboot modem a lot lately
HI TheDreamer,We would need definitely need to have a closer look at the modem to see what's going on. Sounds like there are some signal issues, we can take a look at the modem history also. Can you...
View Articlemodem rebooting - new modem same problem - Fairfax VA
For several days my SA modem would lose connectivity, eventually rebooting (sometimes for 5-10 minutes at a time) until it settles down for a while. I just bought a new SB6121, and after installing it...
View ArticleRE: constant disconnects
I did this and the modem responded. I replaced the splitter, and everything was connecting at first, then phone and internet modems quit sending soon thereafter. Am I just getting garbage splitters or...
View ArticleRE: Frequent Disconnections
Here is the log file from the SB5101U:TimePriorityCodeDescription2013-06-18 14:45:444-ErrorD103.0DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=2013-06-17 22:22:473-CriticalR002.0No...
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Frequent Disconnections
My internet connection has constantly and randomly disconnected throughout the five year duration of my internet service with Cox. The disconnection happens on average about 5-10 times a day, and...
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RE: Connection Speed Issues - DOCSIS 3.0
I had problems with my connection dropping every 30 mins or so which seems to have impproved a bit, now it has come down to speeds here is also a screenshot of what I was getting before. Please COX...
View ArticleRE: constant disconnects
I finally got a newer, more robust modem and so far things seem good....
View ArticleRE: Premier Speeds
I just now upgraded to a DOCSIS 3.0 modem and was trying to figure out why I wasn't seeing anything over 27Mbps on the Cox speed test. Can you check my service code?Thanks!
View ArticleCan I somehow load cox email unto my windows 8 laptop
Wondering if I have to use cox webmail on my wifi laptop or is there a way to load cox email on my laptop. I have it on my desktop and would like the same on my laptop. My webmail only brings up new...
View ArticleRE: Can I somehow load cox email unto my windows 8 laptop
If you're saying you setup the same account as both IMAP and POP I would remove the POP account as how it is not needed. Also, POP does not synchronize folders with the mail provider, only mail items...
View ArticleRE: Connection Speed Issues - DOCSIS 3.0
Premier speeeds are provisioned for 25Mbps for non-DOCSIS 3.0 modem and 50Mbps if you do have a DOCSIS 3.0 modem. That being said however trying to get 25Mbps out of a single channel non-3.0 modem is...
View ArticleConnection Speed Issues - DOCSIS 3.0
So I just moved and my roommate had a really slow plan that Cox doesn't even offer anymore (like 1 Mbps), so I told him to call and upgrade to Premier (25 Mbps) and he did, however when doing a speed...
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RE: Connection Speed Issues - DOCSIS 3.0
rosssI had problems with my connection dropping every 30 mins or so which seems to have impproved a bit, now it has come down to speeds here is also a screenshot of what I was getting before. Please...
View ArticleRE: Premier Speeds
RobVI just now upgraded to a DOCSIS 3.0 modem and was trying to figure out why I wasn't seeing anything over 27Mbps on the Cox speed test. Can you check my service code?Thanks!You'll need to email me...
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