RE: Network extenders
Hello Bondoctor, Are you still having an issue with getting you network extender to work with your router? We also sell network extenders at our solutions stores. Please let us know if you need...
View ArticleRE: Not getting up to 50 MBps speed
ya you are getting the same exact speeds as me I am also in phoenix
View ArticleRE: constant disconnects
Hello Rosss, I am currently not showing any outages. Are you still having the issue? I show good signals, ping times, and no packet loss. If the problem persists, you may want to try to make a basic...
View ArticleRE: SB6141 Firmware Upgrade
Hello Gdhaliwal, When testing your speeds, are you making a basic connection (splitters and routers bypassed)? This would help determine where the issue is and give us accurate speeds. You can test...
View ArticleRE: SB6141 Firmware Upgrade
I'm not really sure what happened just now but my internet just went out and came back after a couple of minutes. and now my speeds are really good.http://i.imgur.com/SS3OFHU.png
View ArticleRE: SB6141 Firmware Upgrade
Hi gdhaliwal, We found the code on your account for your service needed to be changed to work with your Docsis 3 modem. We swapped the code and that should fix it for you. Please let us know if the...
View ArticleSB6141 Firmware Upgrade
I was just wondering if a Cox Technician would be able to update the firmware on my cable modem?
View ArticleIs Cox ever going to fix the backspace problem in their "Enhanced" Webmail...
This has been an ongoing problem for over a year now. Backspace key is ignored and does not work using the supposedly superior Enhanced WebMail Browser. I have tried using different Windows user...
View ArticleRE: Is Cox ever going to fix the backspace problem in their "Enhanced"...
Use an email client (like Thunderbird) and say goodbye to your webmail woes.
View ArticleRE: Not getting up to 50 MBps speed
Hi CjBreen, I was able to find your account and have made an adjustment that should fix the speed issue you were having. Please let us know if the problem persists. Tiffany R. Cox Support Forums...
View ArticleRE: Not getting up to 50 MBps speed
Thanks Tiffany, that seems to be working. I just got home and tried the speed test and it was 55MBps... I will check it later and withing the next few days to make sure it still works but looks like...
View ArticleNot getting up to 50 MBps speed
Hi, I am not sure where else to turn. I have called twice and done the tech chat thing atleast 4 times. I recently called and upgraded from preferred internet (25-30MBPS) to premier (up to...
View ArticleDoes anyone have a recommendation for a wifi repeater for the Cisco DCP 3825?
The range on the Cox provided Cisco DCP 3825 is horrible. Does anyone have a recommendation for a repeater, preferably that keeps the same SSID that will easily connect to 3825?
View ArticleRE: Premier Speed
A technician was out 3 weeks ago, and had no advice. I was hoping that posting here would bring resolution. Please go ahead and schedule another tech - one last attempt to get what I have been paying...
View ArticleRE: Premier Speed
When I moved here 5 years ago they gave me an Arris 502G modem. Looking at the list it doesn't show and when I look online it says it is a docsis 2.0 modem. They didn't say I needed a new modem when...
View ArticleRE: Does anyone have a recommendation for a wifi repeater for the Cisco DCP...
Hi bpnola,We do offer wifi extenders in our Cox Retail Stores, it would be hard to recommend a specific brand or model as they are all universal adapters and will work with any router. The following...
View ArticleRE: Is Cox ever going to fix the backspace problem in their "Enhanced"...
Hi Blipdoolpoolp,I attempted to re-create the issue you are having in our Enhanced Webmail and was unable to do so. Currently I am using Internet Explorer 8. Where are you specifically having the...
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Need to reboot modem a lot lately
Since last Monday, my connection will stop with modem showing that its searching for channels. Or it will change to different connection state, but connection will be unusable. Some time ago, the...
View ArticleRE: Is Cox ever going to fix the backspace problem in their "Enhanced"...
It happens in all fields. To, From, Subject, Message, etc. Type anything in any of the fields and try to backspace. Nothing happens. I am using Google Chrome Version 27.0.1453.110 m. I have tried...
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