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RE: Not premier speed??
Wam bam, thank you! Whatever you did fixed it. Thank you so much.
View ArticleRE: Connection Drops with Netgear cg3000d Gateway
KipK...as a matter of order, these service events happened after the service call. I reached out to tech support by way of chat and they kept telling me I had to contact the home network support group....
View ArticleContinuing Loss of Connection
Hello I would like to report that I'm still experiencing loss of connection. When I spoke to the cox tech last Sunday 7/7 he said if I still had the issue to contact him on Tuesday 7/9. The...
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RE: Continuing Loss of Connection
The cox tech called me this morning. After playing phone tag I called him back and he answered. I told him that I still had the issue. He then placed a work order in to have a hard line drop done. A...
View ArticleRE: Data Throttling
I am experiencing the same issues. When I try to stream video, Watch youtube videos, transfer files via P2P for work, upload or download files via FTP I get service interruption for 1 to 2 minutes. I...
View ArticleRE: security software ((McAfee)
Yes, the Cox Security Software is compatible with Mac OS. When you launch the Installer, it will initially scan your computer for potential threats, identify your type of platform and download/install...
View Articlesecurity software ((McAfee)
I have the free download from Cox on my PC....what about a MAC, does it work on that as well?
View ArticleRE: Data Throttling
Quoting an article from 2009 (without attribution) about something that we briefly experimented with and never fully implemented doesn't prove that we're throttling traffic. And if we were, it wouldn't...
View ArticleRE: Anyone know how I can block the Cox customer who is constantly attacking...
Hoboy, this is one of those cases where our system kinda works against itself. Our network security department did get your complaints (I located two) but as it says in our reporting guidelines, "a...
View ArticleAnyone know how I can block the Cox customer who is constantly attacking my...
Hi folks,I'm a Cox Platinum customer and I can normally surf the web at pretty decent speeds. Lately though, I've been getting attacked by about 16 other computers simultaneously (all with COX ip...
View ArticleCompatibility
When will Cox email be compatible with Windows 8? I have had to download and use a program from Thunderbird for my email since buying a computer that runs Windows 8. I have been told that Cox has been...
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RE: Compatibility
We brought IMAP service to the residential side on June 25, so the stock Windows 8 mail app can use our server with no trouble. Our article on email server names was updated on that date. If you prefer...
View ArticleRE: SB6141 (Black) from Amazon - with old FW
The retail and OEM versions have the same internals, and our system will update firmware during the maintenance cycle based on criteria set at the headend (model X must have version > Y, and...
View ArticleRE: SB6141 (Black) from Amazon - with old FW
The modem got an update, speeds great at 23 mbps / 9 mbps
View ArticleSB6141 (Black) from Amazon - with old FW
I just activated Cox HSI in Orange County (Irvine) with this modem that I bought from Amazon.com. Apparently, it's an OEM version, with old FW - 1.0.6.3. Speed is really slow 2-5 mbps. I have a Tech...
View ArticleWhat is the Home Networking Gateway Equipment Fee?
Hi, I recieved my bill, but I don't know what is the Home Networking Gateway Equipment Fee. Is that the fee of purchasing the modem? In my bill, I also have a partial month service, the Gateway Modem...
View ArticleRE: YouTube problems
I disagree with EdwardH. I have the premier package, and youtube is faster on my phone/ tether to computer with 3g. So either you are throttling, or I am hallucinating. Tell me again, why do I pay for...
View ArticleRE: Data Throttling
I'm seeing the same behavior - it only occurs when I am downloading data at a rate of around 2 MBps or faster. First the rate decreases, then I eventually lose connection to Cox's DNS servers until I...
View ArticleYouTube problems
Anyone else having problems loading YouTube videos? I used to watch a lot of videos with my little daughter but lately it has become impossible. Can't even watch a 2-3 minute video without it...
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