Forum broke?
I have tried on multiple browsers. I enter the URL into address bar and hit enter and I get a hour glass but no page, not even partial. If I press Esc or stop the page loads, but is missing some of the...
View ArticleClik here to view.
RE: Forum broke?
It broke about 5 seperate times today, including right now as I post this. Who ever is doing your website design and support, you might not want to pay them this month. More data belowI just tested...
View ArticleRE: Trouble with Motorola SB6141 Docsis 3.0 modem and T3 errors.
Yes, I rebooted the modem and saw an immediate difference! Getting 60 Mbps down, 11 Mbps up, you are the man, Chris! Thanks a bundle!
View ArticleClik here to view.
Trouble with Motorola SB6141 Docsis 3.0 modem and T3 errors.
I upgraded to a DOCSIS 3.0 modem yesterday, and ever since, I've been having internet drops at random times, seemingly starting with T3 errors, looking at the logs, but I'm not sure about that. What...
View ArticleRE: Premier Speeds
Chris - thanks! Checked the speeds when I got home and the download speed is where it should be. The upload speed had decreased and seems to be varying (between 22 and 40 mbps).However, I mainly...
View ArticleRE: Cannot receive emails via IMAP on Mac Mini's Mail (Apple Mail)
I am having this same exact issue. It's so frustrating! Will watch this post to see what transpires. Thanks for your tenacity in fighting for an answer, AZRob! :) Cheers, Kim in Cali
View ArticleCannot receive emails via IMAP on Mac Mini's Mail (Apple Mail)
Hi,The other day I switched from POP to IMAP protocol on my Mac and my iPhone. On my iPhone I can send and receive email just fine, but on the Mac, I can only send. No emails will arrive - I can just...
View ArticleInternet drops frequently - modem cycles itself
This problem has been occurring for a while, but has been particularly bad in the last couple of months. Basically, we lose service, mostly for short periods, but occasionally for hours where no...
View ArticleRE: Internet drops frequently - modem cycles itself
@wxman91 This would naturally be better discussed in private. You can either email us at cox.help@cox.com or call to speak with our technical support and we can get that setup for you.
View ArticleRE: Modem Swap and Opinion questions
The modem you have is more than sufficient for the service you're currently subscribed to. There's not need to change it out at this time.
View ArticleRE: Premier Speeds
Everything else looks good from this end at this point. I'd start looking at the wireless connection to make sure the blu-ray player is getting decent signal quality and/or try testing with a wired...
View ArticleRE: Modem Swap and Opinion questions
Not true according to tech support, plus that doesn't answer either one of my questions.
View ArticleRE: Modem Swap and Opinion questions
That's strange, I currently show you as having one of the modems that is eligible for Ultimate Tier service and therefore not obsolete. There would be no need for you to swap the modem on that basis....
View ArticleRE: Why do current subscribers get screwed on prices?
We can take a look at your account and discuss your options with you. Email us at cox.help@cox.com with your account information so we may get started.
View ArticleClik here to view.
Why do current subscribers get screwed on prices?
I've been a Cox TV & internet subscriber for over a year. I'm looking to upgrade and lock in prices and the bundles that I'm offered are FAR more expensive than the prices offered to new...
View ArticleRE: Why do current subscribers get screwed on prices?
Economics. Cox gets more of a return on money invested into lowering prices for new customers because it increases their market share. Not saying I agree, just explaining the logic.
View ArticleRE: Modem Swap and Opinion questions
I would listen to Chris over a Tier 1 support agent. Some of them can be...less then knowledgable. But if you wish to buy another modem from them (it wouldnt be a swap since you can only swap leased...
View ArticleModem Swap and Opinion questions
First, I was reading some forum posts and I saw something about having to pay to swap the modem? We currently have premier plus and are looking, after some issues with the current one being out of date...
View ArticleRE: Modem Swap and Opinion questions
We wound up having to schedule a service call through the phones after we determined there is absolutely no way the problem is anywhere in our house. The Modem was changed by choice, as it supported a...
View ArticleRE: Introducing Cox WiFi
I am trying to get WiFi on my Androed phone but the "CableWiFi or CoxWifi" are not options. Is it not available for my phone?
View Article