RE: Non-stop outages requiring modem reset
It's possible there may be an upstream signa issue that will require scheduling a technician to come out and troubleshoot. If there are any extra splitters in the home you could try bypassing that...
View ArticleRE: What am I not getting even close to 'up to 50mbps'?
ChrisL,I am still fine. Someone else was commenting on their own speeds. Im still good at 50Mbps (just tested). Thanks again for the quick response last time.
View ArticleRE: Moving, any way I can keep my email address?
What you would need to do is speak to our sales representatives about swithcing your emails over to a seasonal account. There is a small montly charge for this and up can have it setup this way for up...
View ArticleRE: Non-stop outages requiring modem reset
It's definitely not my router. I've plugged my laptop in to this and gotten the same issue. I can also talk to the modem while the internet has died (ie, by going to http://192.168.100.1).The cable...
View ArticleRE: Very slow downloads with Ultimate
A few possibilities here.One is that the 6120 isn't technically approved for Ultimate anymore, though that really shouldn't cause the resets and intermittent speeds. A 4x4 channel modem is just going...
View ArticleRE: Latency Issues in Warner Robins, GA During Peak Hours
Are there any updates to this or do I need to contact the technicians that called me? I am still getting the same issues.
View ArticleRE: Non-stop outages requiring modem reset
aitrusCan you please schedule a technician to come out, or do I need to place a phone call?We can, if you email us at coxhelp@cox.com since there's some information we'll need to confirm. It may be...
View ArticleRE: Very slow downloads with Ultimate
First, thank you for the quick response (and for a non-generic response)! Second, how can I request a firmware update for the modem to see if that fixes the issue? From what I understand those are done...
View ArticleRE: Very slow downloads with Ultimate
The error correction reading is just one possible warning sign, but unless there's a high number of recent T3/T4 timeouts in your logs or ours, it's within the range the modem can compensate for.We can...
View ArticleRE: Non-stop outages requiring modem reset
i second that! i live in Irvine, Woodbridge area, and it's been sucking really bad lately with all the modem restarts. I know it's not my network. i can ping my gateway.From various traceroutes ran,...
View ArticleRE: Very slow downloads with Ultimate
You have my permission to update the firmware at any time.
View ArticleVery slow downloads with Ultimate
Hello, I have had the Ultimate Internet tier for quite awhile now. I have noticed that since the speed increase in my area a couple months ago my download speeds are either very fast or very slow. Yes,...
View ArticleLatency Issues in Warner Robins, GA During Peak Hours
I realize that this isn't an official support forum, but I thought that it couldn't hurt to get any ideas on the problem I'm having. Basically, I ran several traceroutes, pingtests, and noticed that...
View ArticleRE: Latency Issues in Warner Robins, GA During Peak Hours
domiguy85Are there any updates to this or do I need to contact the technicians that called me? I am still getting the same issues.The ticket went up a level from where it was initially filed to the...
View ArticleRE: Very slow downloads with Ultimate
Your modem has been updated however as Kip had pointed out with only 4x downstream channels to work with you're highly unlikely to achieve the new advertised speeds.
View ArticleRE: Cisco DPC3825, How to connect external memory via USB
The USB host port on these devices is not enabled. These devices are sold with the purpose of being a simplified home networking solution for the novice user that doens't need a lot of features which...
View ArticleCisco DPC3825, How to connect external memory via USB
Can I connect an external hard drive or flash memory to this modem/router and if so how do I access it from my pc? I don't see my usb memory
View ArticleRE: Cisco DPC3825, How to connect external memory via USB
Is it possible to enable it myself . Or I can connect a router with USB to this modem. Thank you
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