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RE: Why is Cox website so terrible?
The main reason is because I don't think Cox designed the page themselves. Ever since changing from Cox.net to ww2.cox.com, I think the web design has been outsourced to...someone. When the page was...
View ArticleWhy is Cox website so terrible?
Seriously, for a company that sells internet access, you have the worst website I have ever dealt with. And I recently navigated my way through the government's new healthcare site. Get your act...
View ArticleRE: Why is Cox website so terrible?
Hello Mouth, I am sorry that we were not able to assist you in our online chat. I can help you with this. What email program are you using (Classic Webmail, Enhanced Webmail, Outlook, Windows Mail,...
View ArticleRE: Paying for Ultimate - Only getting 32Mb
Hmm..the data doesn't point to any clear issue. Your latency and upload speeds seem good. The fact that your upload is higher then your tier (aka speedboost) makes me think its not a network congestion...
View ArticleRE: Paying for Ultimate - Only getting 32Mb
When doing any of these speed tests, generally it just shoots right up to 32 immediately and stays there. Latency is pretty consistently around 7-20ms.No idea about the channels... isn't that what the...
View ArticleRE: Paying for Ultimate - Only getting 32Mb
Zodiakosshoots right up to 32 immediately and stays thereMakes me think the download problem is more artificial, like caused by a setting issue, firmware issue, configuration issue, etc.Which is...
View ArticleRE: accessing secondary email
You have to access the primary account to ADD the second account, but once added, you access it the same way you access your main account; either webmail.cox.com or outlook or some other client....
View Articleaccessing secondary email
This should be an easy one...I just set up a secondary cox email account.I was told, via cox phone support, that I have to sign-in through my primary account in order to access the secondary...
View ArticleRE: upload packet loss 15-25% please help.
No things are running smooth at the moment. The tech put in a ticket for maintenance to boost my upstream to tap or replace tap so we shall see.
View ArticleRE: Paying for Ultimate - Only getting 32Mb
My issue is definitely not the 'quality' of the service. My service is sometimes interrupted during the night for a few seconds (around 12-1am), but other than that it's not that bad. My main issue...
View ArticleRE: Drop in internet speeds after 6:00pm everday.
First, I would connect the laptop wired to the router around 6PM and see if its still slow. That would tell you if its some kind of wireless interference, a issue with the 3825, or something else, like...
View ArticleDrop in internet speeds after 6:00pm everday.
i just purchased cox internet. i am using the Cisco dpc3825 modem/router... during the day it works fine. But at exactly 6:00pm everyday my speed slows down dramaticly. Its difficult to play on xbox...
View ArticleWatching NBC online
I went to the Cox site and clicked on the Days of Our Lives show to watch it on my laptop. I can hear the show running, but there is no window to view it!!! There is no other tabs open, and the Cox...
View ArticleRE: Paying for Ultimate - Only getting 32Mb
I see your point of view. The problem is I can't actually do anything to fix your problem, I can only give tips and suggestions in helping find out WHAT your problem is. I don't like gateways, I think...
View ArticleRE: Paying for Ultimate - Only getting 32Mb
Hello Zodiakos, I recommend trying to run the speed test from a different device connected directly into the Gateway. This way we can compare the results. It maybe that a tech might be required to...
View ArticleExceeding Data Usage Notification
I keep getting notifications every month that I have exceeded my data usage limit typically doubling it the last few months. The only thing that has changed on my end is we picked up netflix and my...
View ArticleRE: Exceeding Data Usage Notification
When making the case that the limits aren't realistic, you should first find out how much your using. Both what Cox says, and a alternative method to fact check them. This shows the Cox way, though its...
View ArticleRE: Introducing Cox WiFi
I don't know what my wifi password is? I keep putting my password for my cox account and it won't take it?
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